Customer Service / FAQ

Can you cancel my order?

Yes, we are able to cancel most orders within 24 hours of the order being placed. Please contact us at contact@99andco.com to see if your order is eligible for cancellation.

Do you have a store?

Currently, we do not have a brick and mortar store.

Is your website secure?

Yes. On any page where you are asked to enter your address, phone number or credit card information, we use a secure server through Shopify that keeps your information safe. Just look for the little lock in your browser window.

What methods of payment do you accept?

We accept: Visa, MasterCard, American Express, Discover, PayPal.

How much will it cost to ship my order?

Shipping charges will be calculated at the checkout.

Do you ship Internationally?

Yes, we do ship internationally.

When can I expect my order to ship?

We process orders within 48 hours of being placed Monday - Friday from 8:30am-4:30pm PST. Orders placed on the weekends will be processed on Monday. All orders are shipped ground via UPS/Epacket/DHL. If you need an order expedited, please email us at contact@99andco.com.

I have a specific question, who do I contact?

To ask anything and get a quick, personal reply, email us at contact@99andco.com.